To address your inquiries promptly, please include the following details in your customer service emails. We strive to respond within 24 hours during regular business days, though response times may extend slightly during holidays.
Important: Our company exclusively provides products designated for Research Use Only (RUO). These products are intended solely for laboratory research purposes and are not intended for diagnostic, therapeutic, or clinical use in humans or animals.
Accordingly, we do not provide dosing instructions, administration guidelines, or any information related to in vivo use. All products must be handled by qualified personnel in a controlled laboratory setting in compliance with applicable regulations and safety protocols.
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Name of the Ordering Individual
Providing this information will help us resolve your issue efficiently and effectively.
Purus Peptides products are designated exclusively for Research Use Only (RUO) and are available solely to qualified researchers working in controlled laboratory settings. These products are not approved by the U.S. Food and Drug Administration (FDA) for human or veterinary applications, including clinical trials, therapeutic uses, or any form of consumption.
Purus Peptides complies with applicable regulations, including Section 503A of the Federal Food, Drug, and Cosmetic Act (FDCA), and limits product access to professional research purposes only.
Important Notice: Purus Peptides does not offer guidance, recommendations, or advice on product usage or applications. Researchers are fully responsible for consulting qualified experts to develop and follow appropriate research protocols.
At Purus Peptides, we are committed to delivering research peptides and compounds of the highest purity and quality. To achieve this, all our products undergo rigorous third-party testing using advanced analytical methods. Below, we outline the key testing techniques we employ to ensure our products meet the strictest standards for research applications.
High-performance liquid chromatography is a method used to assess the purity of our peptides and compounds. It separates the components of a sample based on their chemical properties as they pass through a specialized column. By analyzing the resulting chromatogram, we can verify that our products are free from impurities and contaminants, ensuring exceptional purity for research purposes.
Amino acid analysis is a technique used to confirm the composition and sequence of peptides. It involves breaking down the peptide into its individual amino acids and quantifying them. This process ensures that the peptide’s amino acid content aligns with its intended sequence, verifying both its structural integrity and quality.
Our commitment to third-party testing using these advanced methods guarantees that researchers receive peptides and compounds of unparalleled quality, reliability, and consistency for their scientific endeavors.
At Purus Peptides, we strive to deliver your order promptly and securely. Most orders are shipped via UPS 2 Day Shipping, ensuring fast and reliable delivery. We ship all order the same day if ordered and payment is received before 1:00 P.M. EST. This does not apply to weekends and holiday’s. If your order is addressed to a P.O. Box, we will use USPS for delivery, and shipping times may vary depending on your location. UPS is not always a viable option depending on the location it is being delivered to. If this occurs we will ship your item using USPS.
Please note that while we aim to meet estimated delivery times, shipping durations are not guaranteed due to factors beyond our control, such as weather or carrier delays.
In the event that your package has been potentially lost, or delayed, please notify us as soon as possible. Due to the circumstances of UPS’s policies, we have to give a grace period of 5 days to allow UPS to find and ship the package. If you have chosen Route Shipping Insurance, please file a claim in the email that you received.
If you have any questions or concerns about your order’s shipping status, please reach out to our customer support team at Support@Puruspeptides.com We’re here to assist you!
Due to the specialized nature of our research peptides and compounds, Purus Peptides accepts returns noted in our shipping and returns policy. However, if you encounter an issue with your order, we evaluate each situation individually to determine the best resolution. Please contact our customer support team at Support@puruspeptides.com to discuss your concern, and we’ll work with you to address it promptly.
You may contact us via email at Support@PurusPeptides.com
No—your lyophilized (freeze-dried) peptide remains stable and will not degrade even if the package experiences delays or temperature fluctuations during transit.
The lyophilization process removes nearly all water from the peptide, creating a dry powder form that dramatically enhances stability. Without water, key degradation pathways—such as hydrolysis (breakdown due to moisture), oxidation, microbial growth, and aggregation—are effectively halted or slowed to negligible levels. This allows lyophilized peptides to withstand room temperature (and even colder and higher temperatures for shorter periods) without significant loss of potency.
Industry guidelines and research consistently show that properly sealed lyophilized peptides are stable at ambient temperatures for several weeks to months (often up to 1 month or more, depending on the specific peptide sequence and storage conditions like being kept dry, dark, and airtight). They are routinely shipped without refrigeration precisely because of this robustness, and brief exposures to varying transit conditions do not compromise their integrity.
For long-term storage after receipt, we recommend keeping the unopened vial in a cool, dry, dark place but short-term shipping delays are not a concern.
Currently, at this time, we do not ship internationally
All products are sold in powder (lyophilized) form and require reconstitution with a suitable dilutant for research purposes only. Research supplies (e.g., syringes, bacteriostatic water) are not included. No dosing instructions are provided. We adhere to all local and state laws around Research Only Chemical sales. We are not a pharmacy, nor do we promote or provide any advice for human or animal consumption. Please review our terms and conditions carefully before making a purchase on our website.
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